Managing difficult people effectively

One-day CPD training event

Trainer: Nicola S Morgan
Central London: Friday, 15 November 2019
Course fee: £249 + VAT
Booking reference: SML151119

Join international educational consultant, author and behaviour expert, Nicola S Morgan on our one-day course designed to help you boost your confidence and skillset in dealing with difficult people in school. You will return to your school equipped with a set of practical tools to handle tricky situations with parents, colleagues, supervisors and pupils more effectively.

  • Recognise classic profiles of difficult people and implement strategies for handling them
  • Develop specific strategies for conflict resolution and focus on how to deliver bad news effectively
  • Hear top tips on how to handle complaints and grievances and focus on how to receive and deliver constructive feedback effectively
  • Recognise your own part in causing difficult behaviour and where you might be someone else’s difficult person
  • This course is suitable for both primary and secondary teachers. 

“Excellent – thank you. Thought provoking. Balance of theory and practice. Clear and well structured. Fun and varied. Comfortable environment. Wonderful food and refreshments.”


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