My Rising Stars Admin Hub Support
Below you will find help sections for using the My Rising Stars Admin Hub.
For Admin Hub guidance for MARK, please go to our dedicated MARK support hub.
If you're having problems with the My Rising Stars website, and you can't find what you want in our below help sections, please contact us.
We have a dedicated support team from 9.30 - 4.30 pm Monday to Friday.
Submit a support request
Tel: +44 (0) 20 3122 6006
Twitter: @risingstarsedu
Please note the Hodder Education Digital Support team will be unavailable from 4pm GMT December 20th to 8:30am GMT January 2nd 2020. There will be no telephone support on December 20th. Requests for help can be submitted by email or Help Centre request help form.
For a full downloadable guide on how to use the Admin Hub for My Rising Stars, please see our PDF guide here; My-Rising-Stars-Admin-Hub-Guide.pdf
If you're looking for a quick guide to a specific section of the Admin Hub, please take a look at our help sections below.
- How do I add a teacher account?
- How do I edit a teacher account?
- How do I delete a teacher account?
- How do I add a student account?
- How do I add multiple students by CSV?
- How do I edit a student account?
- How do I delete a student account?
- How do I add a group?
The Preferences Tab
This tab is only available to the Access Co-ordinator, who sets user permissions here by ticking preferences for their own centre, for My Rising Stars. For other applications, please re-select.
Student preferences
This section manages the settings for student accounts. Here you can tick the boxes to enable the options for:
- Student self-management of login credentials.
- Student self-registration via a specific URL. You can also generate a new URL for self-registration here.
If you wish to disable these options, untick the boxes.
Teacher preferences
This section manages the settings for teachers accounts. Here you can tick the boxes to enable the options for:
- Teacher account self-registration via a specific URL.
- Teacher Admin account self-registration via a specific URL.
If you wish to disable these options, untick the boxes.
Teacher accounts
Teachers (T) and Teacher Admins (T Admin) are grouped into those with and those without access to My Rising Stars, on separate tabs.
All teachers have unlimited access to the same My Rising Stars content for the duration of their centre's subscription or trial, while pupils only have access to the content that their teachers have shared with them.
So if a teacher's access to My Rising Stars is removed by the Access Co-ordinator using the Revoke access button, they will be moved to the Without access tab, and will no longer be able to log in to the application.
About the teacher list
The list of teachers can be sorted in ASC/DESC order on any column, and the filter pane will help narrow the results.
The Status column records whether the teacher has verified their email address. If the status is email sent, the live link can be used to send a further validation email to that email address.
How do I add a teacher account?
To add a teacher account, first of all, make sure you are in the green Teachers tab of the Admin Hub:
Next, click on the ‘add teacher button’ in the bottom right of the screen:
You’ll next be asked to fill in the details of the teacher you’d like to add:
Once you have completed the required fields an email will be sent to the teacher asking them to confirm their account and set up a password. Once they have done this, they’re all set!
How do I edit a teacher account?
You’ll need to make sure you have the right permission to edit a teacher's details. An Access Co-ordinator may edit a Teacher or Teacher Admin record; a Teacher Admin may edit a Teacher record.
First of all, make sure you are in the green Teachers tab of the Admin Hub
Select the row you want and click View teacher.
You can then edit the teacher record.
If your edits include a change to the email address for that account, an email will be sent to the new address and the change won't be made until the user clicks on the generated link within that email to verify the change.
Once you have finished editing the teacher account, click save to ensure your changes are updated.
How do I delete a teacher account?
For Access Coordinators only.
Deleting teacher accounts from My Rising Stars is a 2-step process.
The first step is to revoke access for all users that you would like to delete.
First select the relevant users from the ‘With access to this site’ tab (multi-select of users is possible by holding down shift on your keyboard) then select ‘Revoke access’.
Those users will now be in the ‘Without access’ tab.
At this stage, the users will not have access to My Rising Stars and are not visible in any groups or reports. You may wish to keep the users in this state if you intend to retain their data but don’t wish them to have access to the site.
The second step is to select the relevant users from the ‘Without access’ tab and then select the ‘Delete selected’ button at the bottom right on the panel.
The users will be moved in to the ‘Pending deletion’ tab. Each deleted user will remain in the Pending deletion tab for a period of 6 months, allowing you to undo any deletions that have been made incorrectly.
To undo a deletion, select the user from the Pending deletion tab and then select ‘Cancel deletion’. Users that are scheduled for deletion are shown with the date they will be deleted on and the status of ‘Scheduled’. If for any reason it is not possible to delete the user (e.g. they may have access to another Hodder Education Group site), the user will remain in the pending deletion tab with a status of ‘Pending’. Selecting this status will display the reason why the user can’t be deleted.
If it is essential for your users to be deleted immediately, please contact customer support.
Pupil accounts
Pupils are grouped into those with and those without access to My Rising Stars, on separate tabs. If their access is revoked, they will be unable to log in and their names will not appear in the interface. However, any reports or results will still be stored in case they are needed, and can be viewed again if access is restored.
About the pupil list
The list of students can be sorted in ASC/DESC order on any column. The Belonging to group dropdown and the filter pane will both help narrow the results.
Pupils using an email address as their username will have a password that's under their control, which can only be edited by the student. Pupils with non-email addresses may have a password set and editable by their teachers.
This distinction is so that schools can pick the model that best fits with their own student group. If your pupils are self-registering, they will be in the email group. The Status column on this screen records whether the pupil has verified their email address.
If the status is email sent, the live link can be used to send a further validation email to that email address.
How do I add a pupils account?
(Please note, you must be an Access Coordinator (AC) or Teacher Admin (TA) to add student accounts)
First of all, make sure you are in the blue Pupils tab of the Admin Hub;
Next, click on the ‘add Pupil button’ in the bottom right of the screen
You’ll next be asked to fill in the details of the student you’d like to add:
Their username can be either a general username or you can use an email address. If you use an email address, please make sure it’s one they can access, as a message will be sent asking them to confirm it and set a password, before they can log in.
How do I edit a pupil account?
First of all, make sure you’re in the blue pupil tab of the admin hub:
Select the row you’d like to edit and click View pupil.
You can then edit the details of the pupils' account:
If your edits include a change to the email address, an email will be sent to the new address and the change won't be made until the user clicks on the generated link from the email to verify the change.
Once you have finished editing the pupil account, click save to ensure your changes are updated.
How do I add multiple students by CSV
The CSV import provides a quick way to upload students.
You can download the template by going into students tab within the Admin Hub, clicking on 'Import CSV', and choosing the option 'Download template'.
This will download the template as a CSV file.
Only the following columns in the CSV are mandatory to create student accounts –
A (Action), C (User Type), D (User Name/Email), F (First Name), H (Last Name) and K (Access to application)
You may leave everything else blank.
- Enter A (for ‘add’) in column A
- Enter S (for ‘student’) in column C
- Enter a username for each student in column D. You may prefer to copy/paste login credentials from your school management system, or create new IDs for your students. The username must be at least six characters long and not contain any spaces. If you are employing students' email addresses as usernames, you will not need to enter a password, as this will be set by the student when they receive a confirmation email. If the usernames are not email addresses, you will be able to set passwords.
- Enter a password for each student in column E (only if usernames are not email addresses - if they are, any password you enter here will be ignored). We recommend you keep this as simple as possible to make it easy to remember. The password must be at least six characters long and not contain any spaces.
- Enter the first name and last name for each student in columns F and H respectively. Column G (middle name) is optional.
- In column K, add a ‘Y’ if you wish to grant the student access to Dynamic Learning, or ‘N’ if you would like to add them to your centre’s user database, but without access to Dynamic Learning.
Once you have finished creating your CSV, save the file to your desktop, or anywhere you can easily find it again!
To upload, when your import CSV is ready:
- Click ‘Import CSV’ in the Admin Hub ‘Students’ tab
- Use ‘Browse to CSV’ to select your file on your computer
- Click ‘Open’
- Click ‘Upload your CSV’
If any mandatory information is missing a ‘Validation results’ dialog box will appear.
- Click ‘Download errors CSV’ to get a list of the errors
- Amend the spreadsheet as necessary and re-upload
How do I delete a pupil account?
For Access Coordinators only.
Deleting pupil from My Rising Stars is a 2-step process.
The first step is to revoke access for all pupils that you would like to delete.
First select the relevant pupils account from the ‘With access to this site’ tab (multi-select of users is possible by holding down shift on your keyboard) then select ‘Revoke access’.
Those users will now be in the ‘Without access’ tab.
At this stage, the users will not have access to My Rising Stars and are not visible in any groups or reports. You may wish to keep the users in this state if you intend to retain their data but don’t wish them to have access to the site.
The second step is to select the relevant users from the ‘Without access’ tab and then select the ‘Delete selected’ button at the bottom right on the panel.
The users will be moved in to the ‘Pending deletion’ tab. Each deleted user will remain in the Pending deletion tab for a period of 6 months, allowing you to undo any deletions that have been made incorrectly.
To undo a deletion, select the user from the Pending deletion tab and then select ‘Cancel deletion’. Users that are scheduled for deletion are shown with the date they will be deleted on and the status of ‘Scheduled’. If for any reason it is not possible to delete the user (e.g. they may have access to another Hodder Education Group site), the user will remain in the pending deletion tab with a status of ‘Pending’. Selecting this status will display the reason why the user can’t be deleted.
If it is essential for your users to be deleted immediately, please contact customer support.
Groups
Groups can be created via any Hodder Education Group application, and are shown in Passport with a note of where they were originally created and by whom, when they were last modified and how many students they currently contain. All teachers can create and edit groups, but should be aware that their actions may affect other users.
The list of groups can be sorted in ASC/DESC order on any column, and the filter pane will help narrow the results.
To view and manage any group, double-click the group's row.
If you delete a group, it leaves intact the student data contained in it. Only the group itself disappears from the list.
Only the Access Co-ordinator can permanently delete groups and also the student data contained in those groups. This is useful when it comes to removing cohorts permanently, when they have left the institution. Please note that this will delete all accumulated test reports relating to the deleted students too.
How do I create a new group?
You can create a new group in the orange group tab in the Admin Hub.
To create a new group, click the New group button.
Fill in the group name field and optional description. You can also give the group an 'owner', to help identify it later.
To add pupils to your group, you can either double-click on the group row, or select it and click the ‘Populate group button’.
You can quickly add in multiple students by using the ‘members of’ dropdown
Select the dropdown and tick those you want to be part of your new group. After a few seconds they will appear on the right.
Pupils can be members of as many groups as you require, but teachers can only be members of the ‘All teachers’ group.
Save your group when you're finished.