Cracking Comprehension Support and FAQs

Cracking Comprehension Yrs 1-6 CD-ROM and online: Support FAQs

 

Cracking Comprehension has been tested on the latest versions of the main web browsers (Firefox, Google Chrome, Internet Explorer, MS Edge and Safari). Below is a list of known issues and suggested workarounds.

 
Internet Explorer (requires IE 11 or later)

Issue: On Windows 7 feint horizontal grey lines may appear across text when scrolling.
Workaround: these lines will disappear if you click one of the highlighter pen tools. Alternatively download the free web browser Firefox, which works best with this program.
 
Issue: The coloured highlighting tools may not always work on text with bullet points.
Workaround: if the problem persists we recommend downloading the free web browser Firefox, which works best with this program.
 
Issue: On the Crack-it tab the ‘Save pdf’ button generates a blank pdf file.
Workaround: use instead the ‘Print’ button on the same tab and specifiy print to pdf from there. Alternatively download the free web browser Firefox, which works best with this program.
 
Issue: When used with IWB, the eraser tool may not completely erase all highlighting.
Workaround: if the problem persists we recommend downloading the free web browser Firefox, which works best with this program.
 
 
Google Chrome

Issue: When used with IWB, the eraser may not completely erase all highlighting.
Workaround: if the problem persists we recommend downloading the free web browser Firefox, which works best with this program.

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